This is Aliya, founder of Alywillow. I am having emergency surgery on my back and currently unable to sit up or walk. Since our entire staff is new and can not work without me, I have sent them all home for now. This has all happened suddenly and at this time I am not sure how long I need for recovery or when we will reopen. Many orders are stuck in our shipping department from when we had the flu last week. Unfortunately, we are unable to ship them out right now. I can assure you we will reopen and start shipping orders asap. In the meantime, if you prefer a refund on your order, please send an email to firstname.lastname@example.org. It may take a little time to process, but we will honor your request. You can also shop at one of the businesses that carry our products. Just look on the page called LOCATIONS. Many thanks.