We Schedule your shipping for you.

We only use USPS and UPS for shipping. If you prefer another carrier, you can arrange a pickup using your business or personal shipping account. When we arrange to ship your package, we are doing it on your behalf. The shipping agreement is actually between you and the carrier. If anything happens to your shipment, you will have to contact the carrier directly since it is your property and your contract is through them.

We always send your tracking number, via email, once the shipping label is created. 

Shipping Schedules

It is our goal to ship your order as quickly as possible, however, delays can sometimes happen and if this is the case, we will contact you with the details. 

Fair Shipping Rates:

We have taken great care to ensure accurate weights are listed on each Alywillow product so your shipping charges are automatically calculated correctly, yet at times you may be charged less or more than the actual cost.

  • If you are charged $1 or more over the actual expenses, we automatically send you a refund for the overages.
  • If you are charged less than the actual cost of shipping and it is under $3, we normally absorb the cost so you don't have to.
  • If you are ordering cases, large volumes, or custom products, then a separate invoice for the extra shipping charges will be sent to you, once the actual cost is determined.

Free Shipping Specials:

We do run sometimes run specials for FREE SHIPPING on retail orders. Check out our SPECIALS page and sign up for our newsletter if you would like notification of these specials. 

Tracking says my order was delivered, but I have not received it.

US Postal Service: Contact your LOCAL post office and ask to speak to your carrier. Usually the carrier can find it and redeliver, but it is so important you contact your "local" post office, not the main branch. Do this as quickly as possible and keep us posted! We want you to get your Alywillow asap! (Calling your local post office will be more effective than going through the online options).
UPS: Follow the instructions on the UPS.com website. 

What is your return policy?