Are you open? Can I visit Alywillow in person?

Yes! You can visit Alywillow in Galax, Virginia, at 682 Skyline Hwy. We are open Wednesday through Saturday, from 10 AM to 5 PM.

Alywillow products are also available through a number of independent businesses. Some have retail locations or offices, while others work from home.

Although our former locations at Crabtree Mall, Southpoint Mall, the Raleigh Market, and Hillsborough Street in Raleigh are closed, you can still shop with us online or visit our Locations page to find a business that carries Alywillow products.

How do I find a specific Alywillow product?

With more than 200 Alywillow products, there are several easy ways to find what you're looking for:

• Shop All Products to browse products alphabetically.
• Shop by Collection when you're looking for a particular type or family of products.
• Use the search bar at the top of the website and type the product name, ingredient, or type of product you're looking for.

If you're not sure which product you need, that's okay, too. Contact us, and we'll help point you in the right direction.

How do I figure out which Alywillow products are best for me?

Start with our Solutions page, where you can explore products based on what you're looking for.

You can also contact us and tell us what you're struggling with, what you'd like to change, or what you're hoping to find. We'll help guide you toward Alywillow products that may be a good fit for your needs.

How do I place an order with my Alywillow representative?

Visit our Locations page and find your Alywillow representative. Click the website link associated with their listing, and then follow their Alywillow link.

When you arrive at the Alywillow website through your representative's link, you should see their name displayed in the banner at the top of the website. This lets you know that your order is connected with the correct representative.

What do Alywillow products smell like?

Alywillow products have unique botanical scents that may be quite different from conventional personal-care products. A single formula can contain a blend of many different plants—sometimes more than 30.

We don't use artificial fragrances, and our products do not contain synthetic fragrance ingredients. What you smell comes from the plants themselves.

For example, Wildwood has a stronger lemongrass scent, while Sagerow has a more earthy scent from plants such as sage and cedar.

But scent isn't the purpose of our formulas. We choose plants for what they contribute to the formula, rather than simply trying to make a product smell a particular way. This means the natural aroma is part of the character of the plants themselves.

If you'd like to experience a formula before purchasing a full-size product, visit a business with Alywillow testers or order a sample so you can try it first.

Do you offer samples?

Yes. Samples are a wonderful way to experience an Alywillow formula before purchasing a full-size product—especially if you're curious about its natural scent, texture, or how it feels on your skin.

Shop Alywillow samples here.

Are there Alywillow discounts or coupons?

When discounts or special offers are available, you'll find them on our Sale and Coupon pages.

You can also sign up for our newsletter at the bottom of the website to receive exclusive offers, new product announcements, seasonal information, and other Alywillow news.

We don't want to overwhelm your inbox. We generally email no more than twice a month, except during December when there may be additional holiday updates.

Why is the scent, color, or texture of my product different?

This is one of the beautiful realities of working with real plants.

By their very nature, plants vary from harvest to harvest. Growing conditions, weather, soil, and the plants themselves can create natural variations. Because Alywillow products are made from plants, you may occasionally notice differences in color, scent, or texture from one batch to another.

This variation is normal and expected. In fact, it is one of the signs that you're using a truly natural product rather than one engineered with synthetic ingredients to remain exactly identical from batch to batch.

Why does my new spray moisturizer feel different from my last bottle?

We don't change the recipes for our moisturizers, and our ingredients are always ultra-fresh. Yet, when you open a new bottle, the consistency can sometimes feel different at first.

Usually, this happens because a completely full bottle doesn't have much empty space inside, so the plants don't have enough room to move around and blend thoroughly when you shake it.

Once you've used a little of the product, there will be more room inside the bottle for everything to move and blend when shaken. Before long, it should feel just as magnificent as the bottle you loved before.

What if my skin is ultra-sensitive or I have a plant allergy?

If your skin is especially sensitive, we encourage you to begin gently and pay attention to how your individual skin responds.

If you experience an unexpected reaction such as a rash, bumps, or irritation, you may be sensitive or allergic to one or more plants in the formula. Reviewing the complete ingredient list can help begin narrowing down what may be causing the reaction.

If you already know that you have a plant allergy, please let us know which plant or plants you need to avoid. We can prepare a custom allergy report to help you identify which Alywillow products do and do not contain those ingredients.

My skin is extremely dry and cracked. How should I use Level 5 Moisturizer?

Level 5 Moisturizers are our most concentrated moisturizers. When skin is extremely dry or cracked, how you use Level 5 is especially important.

1. Begin with a spritzer. Spray the skin first to help hydrate it. This prepares the skin before applying your moisturizer.
2. Use only a small amount of Level 5. Level 5 is concentrated, and a little is better than too much. You don't want to make your skin greasy—use just enough to cover the area.
3. Rub it in thoroughly. Continue rubbing the moisturizer into your skin until you can no longer feel a residue sitting on the surface.
4. At first, reapply every hour or two. Spritz the skin first, and then rub in a small amount of Level 5.
5. As your skin improves, adjust the frequency. You can eventually apply it as often as you wish, but we recommend using it at least once in the morning and once in the evening to help maintain well-moisturized skin.

How do I keep my floors from getting slippery when I use spray moisturizers?

Levels 1–4 are spray moisturizers. To prevent overspray—and avoid wasting your moisturizer—spray the product directly into the palm of your hand, and then apply it to your skin.

Remember to shake your moisturizer first. One spray is usually enough for an entire arm.

Can I use Alywillow spritzers around babies and animals?

Many Alywillow spritzers can be used around your family, but extra care should always be taken around animals because different species process botanical compounds differently.

Reduce the use of aromatic sprays around cats, birds, fish, and other sensitive household pets, and avoid allowing animals to lick products from skin, fur, clothing, or surfaces.

Alywillow products are formulated for humans, not animals, and we do not test our products on animals for safety.

If you're considering a particular product around a baby or animal, contact us with the exact product name so we can help you review its ingredients.

Does Alywillow make sunscreen?

Alywillow does not make a conventional, SPF-tested sunscreen.

Some of the plant ingredients traditionally used in natural skin care have been studied for their relationship with the skin and sun exposure, but an Alywillow moisturizer or lip balm should not be treated as a substitute for an SPF-rated sunscreen when sun protection is needed.

We encourage thoughtful sun exposure and paying attention to the UV conditions where you live. UV intensity changes according to the season, location, altitude, weather, and time of day.

Do you make Alywillow products for hair and scalp care?

Yes. Our Shimmer collection was created specifically for hair and scalp care.

• Shimmer Hair Wash gently cleanses the hair and scalp.
• Shimmer Spritzer provides botanical care for the scalp.
• Shimmer Hair Moisturizer helps condition and moisturize the hair.

We also offer Glimmer as part of our approach to natural hair care.

Why hasn't my Alywillow order shipped yet?

Because we make more than 200 Alywillow products, many of them by hand, processing times can vary.

Sometimes an order can ship within a day. At other times, ingredient availability, packaging supplies, order volume, or the time required to freshly prepare products can make processing take longer.

Visit our Updates & Coupons page for our current shipping-time information.

If you rely on a particular Alywillow product for ongoing personal-care needs, you're welcome to add a note to your order. We'll do our best to help when something is especially time-sensitive.

How much does shipping cost?

Shipping is calculated based on your order and destination.

Add the products you'd like to purchase to your cart, then use the Calculate Shipping option underneath your cart. Enter your country, state, and ZIP or postal code to see the available shipping rates.

Tracking says my order was delivered, but I don't have it. What should I do?

First, please review our Shipping Policy for the steps to take when a carrier marks a package as delivered but you haven't received it.

Please keep us updated, too. We want your Alywillow goodies to reach you safely and will help however we reasonably can.

What is Alywillow's return policy?

You can read our complete Return & Refund Policy here.

The top of my Alywillow bottle is broken. What should I do?

We're happy to replace a bottle top if it stops working.

Visit our Replacement Tops page and select the correct top for your product. If you're not sure which one you need, send us a quick photo of the bottle through chat or email.

Please include your name, mailing address, email address, and phone number so we have the information needed to send the correct replacement.

Does Alywillow offer refill options?

Yes. We offer refill options for a number of Alywillow products as part of our effort to reduce unnecessary packaging and help customers reuse their bottles.

DisinfectNOW bottles can be refilled using Fortify. Follow the dilution and refill instructions provided with the product.

Refill availability varies by product, so check the individual product page for current options.

Do you have travel-size Alywillow products?

Yes!

You can purchase sample-size bar cleansers individually or in a ½-pound bag. We also offer travel-size bottles and jars that you can fill with your favorite Alywillow products.

They're an easy way to bring your everyday Alywillow routine with you while traveling without carrying your full-size bottles.

I still have questions. How do I speak with someone at Alywillow?

We're happy to help.

You can contact Alywillow during our regular operating hours or schedule a free consultation with us by phone or Google Meet.

If your question is about a particular product, it helps to include the exact product name when you contact us.

How do I get information about becoming an Alywillow wholesale business?

Visit our Wholesale page to learn more about carrying Alywillow products in your business.

From there, you can review the program and schedule a free appointment if you'd like additional information or have questions about whether Alywillow is a good fit for your business.