Frequently Asked Questions


Contact us if your question isn't here.

Are you open?

  • Many businesses now offer Alywillow products. Some are retail locations or offices, and others work from home.
  • It's true we closed at stores in Crabtree Mall, Southpoint Mall, the Raleigh Market, and on Hillsborough Street in Raleigh, but you can still shop with us online or look on our map to find a business near you that carries our products.
  • We are opening a another official Alywillow store in 2023 at our new facility in Galax, VA. Sign up at the bottom of any page to get updates on this exciting event.

Why is it taking so long before my order ships out?

  • Go to our Updates and Coupons page to see current shipping times.
  • Sometimes we can ship orders in one day. But keep in mind that we make over 150 products by hand.
  • Plus, global shipping conditions continue to be strained causing delays (there are over 400 plants and bottles we keep in stock in order to make the Alywillow products).
  • If you have a chronic condition (like pain, eczema, or psoriasis), please add a note on your future orders. We know how much you rely on us and we will expedite orders (to the best of our ability) that are needed to manage chronic conditions.

How do I place an order with my Alywillow rep?

Go to the locations page, click on your reps' website link. This will take to their website. From here, you can click on their Alywillow link. You should see your rep's name on the banner at the top of the Alywillow website.

How do I find a specific product?

  • SHOP ALL to see each product in alphabetical order.
  • SHOP BY COLLECTION to find a specific type of product that has a group of items - like Warrior Formula, Bar Cleanser, Facial Toners.
  • Go to the GO Shopping page for more options.
  • or, use the search bar (on the top left of the website).

What is the scent of your products:

Our products have unique scents that are unlike anything you have ever smelled before.This is because a single product can have a blend of over 30 plants. There are no artificial fragrances and our products do not contain synthetic ingredients.

You can visit a business that carries our products to smell their testers (look on the map) or order a sample for just $1. This way you can try before you buy....

To give you an idea... the Wildwood Formula has a stronger lemongrass scent. The SageRow Formula has an earthy scent from the sage and cedar. But really, we don't focus on the scents of our products because they aren't made to "smell" a certain way. Instead, we are focused downloading nutrients and vitamins into your body every time you wash and moisturize, instead of the synthetic chemicals that get dumped into your body from so many commercial products. This way, your life can get a little better just from using our products. We really want to make the world a better place.

How much is shipping?

When you add a product to your cart, you can calculate the shipping. Use the 'Calculate Shipping' option underneath your cart and enter your country, state and zip code to view shipping rates.

Why does this spray moisturizer not feel like my other moisturizers? Is it different, is there something wrong with it?

We don't change the recipes for our moisturizers and the ingredients are always ultra fresh. Yet, when you get a new bottle, the consistency often feels different. Why is that?

This is mostly because there isn't enough room in the bottle to shake it enough to blend the plants sufficiently.  To start a new bottle, you need to shake it vigorously (10 times longer than normal). Then, pump out a few squirts to clear the spray tube of all the plants that aren't blended well. Once you've used a little of it, it will have more space and be able to blend better. You'll see, it will turn out as magnificent as before.

I have questions, how do I speak to someone?

Contact us during regular operating hours or book a free consultation with us via phone, or by video with Google Meet.

My skin is so dry and cracked that I need something strong!

Level 5 Moisturizers are your answer, but if your skin is cracked open, then it is very damaged and you'll need to follow these guidelines for success:

  • Start with a spritzer. Spray your skin... just to help hydrate it first. This way it will be able to absorb the moisturizer better.
  • LEVEL 5 is concentrated and a little bit is better than too much. Don't make yourself greasy... just use enough to cover your skin.
  • You need to rub it into your skin until you can't feel a residue. Every day your skin will get healthier and as this happens, it will begin absorbing the moisturizer better.
  • At first, you should reapply Level 5 every hour or two (spritz and then rub the moisturizer on). Once your skin starts improving, you can apply it as often as you wish, but definitely once in the morning and once in the evening to keep your skin healthy.
  • LEVEL 5 should never leave you greasy. If it is, you are using too much and your skin can't absorb it. Try using less, at more regular intervals.

Tracking says my order was delivered, but I don't have it.

Please review our shipping policies for more help and keep us updated. We want you to get your Alywillow goodies as soon as possible!

What is your return policy?

You can see all our return policies.

    What if my skin is ultra-sensitive?

    Sample Set
    • If you have ultra-sensitive skin issues, please purchase our THERAPEUTIC SAMPLE SET first. It includes small samples for you to try as well as a 20% off coupon to use on a future purchase.

    • If you have an adverse reaction (rash, bumps, irritations, etc.) to one of our products you are more than likely allergic or sensitive to one (or more) of our plants. Review our complete list of ingredients so we can determine what is causing the problem.

    • If you have a plant allergy please review our complete list of ingredients and let us know which plant(s) you need to avoid. We will send you a custom allergy report showing you exactly which of our products are safe for you to use. 

    Why is the scent, color, and texture different?

    By their very nature, plants vary from harvest to harvest. Since our products are made from plants, you will sometimes notice variation in color, scent, or texture. This is completely normal and expected. If you think about it, this variation is a true sign of a truly natural product

    What is the shelf life of Alywillow products?

    Our products are naturally preserved with a regular 2-year shelf life when proper temperature (under 80 degrees) and normal humidity levels are maintained. The exception is Featheray and the Unscented products - which have a 1-year shelf life.

    The top of my bottle is broken. What should I do?

    We are happy to replace your top if it stops working. Look at this page - Replacement Tops - and order the correct top for your product. Or, send us a quick photo of the bottle (via chat or email) with your contact info (name, mailing address, email, and phone number), and we'll ship one out to you asap.

    Do you have a refill option?

    • REFILL existing bottles: 
      1. Refill our DisinfectNow bottles with Fortify. Instructions are on the bottle.
      2. Refill bags are available. All of our glass bottles will have refill bags by the end of 2022.

    Are there any discounts?

    • If there are any active discounts you will see them on our SALE and COUPON pages.
    • Get exclusive offers by signing up to our newsletter at the bottom of any page. This puts you on our VIP list and keeps you up-to-date on new releases and product announcements. Don't worry, we won't email you more than 2 times a month, except in December.

    How do I keep my floors from getting slippery from the moisturizers?

    Levels 1-4 are spray moisturizers. To prevent over-spray (and waste) when using the moisturizers, spray them directly into the palm of your hand. Then apply to any part of your body. Just remember to shake them first! One spray is usually enough for your entire arm. 

    How do I figure out which products are best for me?

    You can check our solutions page or contact us and tell us what you're struggling with or what you are looking for, and we'll help guide you to the best Alywillow products! Schedule a free consultation here.

      How do I get information on your wholesale program?

      Go to our Wholesale page for details. From there you may schedule a free appointment to receive additional information.

        Can I use my spritzers around babies and animals?

        • Yes, Alywillow Therapeutic Spritzers are great with your babies (and probably your dogs), but you should reduce their use near fish, birds, cats, and any other household pets.
        • We don't make our products for animals (only humans) and we don't test them on animals for safety. 

        Does Alywillow make Sunscreen?

        Since all of our products are made of pure plants, not synthetic chemicals, we do not offer traditional sunscreen, like SPF50. Yet, we do offer some help! Several of the plants we use do have a natural SPF of 8-10, which means many of our products offer lower forms of SPF protection.  Check them out... 

        We also have this magical product called - GypsySun - that is designed to stop the pain of sunburn instantly, as well as to help repair your skin cells from the damage of the UV rays. 

        Island Rain
        Mostly we recommend that you enjoy Safe Summer Sun. This means from 6-10am you have safe sunlight... and then again from 5-9pm you have more safe sunlight - THAT IS 8 HOURS OF SAFE SUNLIGHT everyday!  The time between 10-5pm  is when you should limit your time in the sun. (Traditionally, it is from 11am to 3pm that has the worst UV exposure).
        Do not use these products in the sun... Lemon Laughs moisturizers or spritzers, Intensive Nighttime Treatment, or Seawillow moisturizers or spritzers. 

        Do you have travel products?

        Do you make products for hair?

        Yes, we have a collection of products called Shimmer that are designed specifically for your hair.

        • Shimmer Hair Wash and Shimmer Spritzer help improve scalp health and encourage new hair growth.
        • Shimmer Hair Moisturizer conditions your hair.