• Time Frames: Unused products may be exchanged within 30 days of purchase. Used products cannot be exchanged or refunded.
• Don’t Like the Scent? Please smell your product before use. If you don’t like it, do not use it—return it for something you’ll enjoy instead. Once used, it cannot be returned or refunded.
• Holiday Orders: Orders placed between November 1 and December 25 can be exchanged or refunded through January 31, provided they are in new, unused condition.
• Giving a Gift? Share your order number and name with the recipient, along with our contact info. This allows them to contact us directly for an exchange or refund if needed.
• Broken Bottle Top? We're happy to replace broken tops. Just send us a photo of the bottle, along with your mailing address, email, and phone number. Or order a new top through this link.
• Product Damaged? Let us know and we’ll help resolve the issue. We put great care into every detail so you can enjoy your experience. Contact Us
• Need to Return It? Unused items may be exchanged within 30 days. Used products are not eligible for return or refund.
• Unsure About a Product? Contact us before using it. Once used, it is not eligible for return or refund.
• Plant Allergies? Our products are made from only plants and minerals—no synthetics. Review our complete list of ingredients and let us know of any plants you need to avoid before use. Once used, refunds or exchanges are not possible.
• Had an Adverse Reaction? (e.g., rash, bumps, irritation) You may be allergic or sensitive to one or more ingredients.
  • If available, an allergy report from your doctor is helpful. If not, consider our Field Testing process below.
  • Review our ingredient list and let us know which plant(s) to avoid.
• Sensitive Skin? Please start with our Therapeutic Sample Set. These travel-size bottles help you find what works best for you before purchasing full-size products.
• Still Not Seeing Results? Contact us to confirm you're using the product properly.

• Our products are unlike anything you've used before!
• Shake or flip the bottles before each use.
• Some products (like insect repellents and deodorants) need to be rubbed into the skin to activate.
• All products are naturally preserved and have a 2-year shelf life when stored below 80°F with low humidity.

• At Our Headquarters: Our retail store features a "Try Before You Buy" program. All products are available as testers so you can sample them first.
• Have questions? Contact us.

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FIELD TESTING:

If you're unsure what you're allergic to or have experienced an adverse reaction to one of our products, we’re here to help you find a safe solution.

You have a few options for getting support:

• Visit Us in Person: Stop by our Galax, VA location inside Ravenlia at 108 W Oldtown St, Galax, VA 24333. You can try out our products in person and speak with one of our Alywillow Specialists to find what works best for you.
• Email or Call: Reach out to us at info@alywillow.com or visit our Contact Page to get in touch. We’ll help guide you through the process.
• Speak with Aliya: If you need deeper support, you can schedule a phone or video call with Aliya, the founder of Alywillow. She’ll discuss your experience, help identify potential plant allergies, and guide you toward products that are better suited for your needs.

This process helps us create a more personalized experience and ensures you can continue enjoying the benefits of Alywillow products safely and comfortably.