• If the product is damaged. let us know. We can help! We spend a lot of time working on tiny details to ensure you have the very best experience. We want you to enjoy everything! Contact Us
    • If you purchase something and don't use it, we can exchange it within the first 30 days.
    • Please smell your product before using it. Once you use a product, it cannot be exchanged or refunded. 
    • If you are not sure if you want a product, contact us prior to using it. 
    • If you return a product and have not used it, we can give you a refund or we can exchange it for something else in the first 30 days.
  • If you don't get the desired results from our products, please contact us to make sure you are using it properly.
    • Our products are different from anything you have ever used before!
    • Our bottles must be shaken or flipped upside down prior to using.
    • Some products must be rubbed onto your skin to become effective (insect repellent and deodorants).
  • Do you have plant allergies? Our products are free of all synthetic ingredients and only contain plants and minerals, for this reason, many people with sensitive skin LOVE our products. However, if you have a plant allergy please review our complete list of ingredients and let us know which plant(s) you need to avoid.
  • Have you had an adverse reaction (such as hives, rash, bumps, irritations, etc...) to one of our products you are more than likely allergic or sensitive to one (or more) of our plants.
    • When you will fill out an Adverse Reaction Form (we track adverse problems for our research), we will give you a refund or exchange.
    • To make future purchases, you must be able to identify which plants to avoid so we can give you products that are free of that plant(s).
    • If you are unable to get an allergy report from your doctor, then consider our Field Testing (see below)
  • Sensitive Skin Issues?  If you have ultra-sensitive skin issues, please purchase our THERAPEUTIC SAMPLE SET first. It includes small samples for you to try. This way you can identify what is best for you! Save these bottles for traveling... They are extremely handy!
  • IN OUR STORES: Every Alywillow store offers our "Try Before You Buy" program. This means everything is available in a tester so you can smell them and try them on your skin to see if you like them before you buy them. If you purchase something and don't use it, we can exchange it within the first 30 days. Once you use a product, it cannot be exchanged or refunded. 
  • The top of my bottle is broken. What do I do?  We are happy to replace your top if it stops working. Just send us a quick photo of the bottle (via chat or email) and your mailing address, email and phone number. Contact Us

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FIELD TESTING: 

  1. Two options: (1) Visit us at our headquarters in Raleigh or (2) we will mail you a package and schedule a video appointment to speak with you in person.
  2. Using your sense of smell and touch, we see how your body responds to each plant individually (that is contained in a product that caused an adverse reaction).
  3. We must be able to identify which plants to avoid so we can give you products that are free of that plant. Once we are aware of which plant(s) to avoid, you'll get a list of our products that are better suited for you so we can exchange your product for something more suitable. 
  4. Otherwise we will have to refund your money and will be unable to send any more products to you. 
  5. By using this system, you can continue to enjoy the marvelous benefits of all natural products, including Alywillow 

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